Billing
Refunds & cancellations
FaceLore Pro is a recurring subscription processed by Stripe. This page explains how to cancel and how refund requests are handled.
Last updated: July 16, 2026
Cancel future renewals
Open Account and choose Manage billing to use the Stripe billing portal. The portal shows when cancellation takes effect and whether access continues through the current billing period.
Request a refund
Email support@facelore.app with the Stripe receipt or invoice identifier, the charge date, and a short explanation. Do not send a full card number.
We review accidental duplicate charges, technical billing errors, and other refund requests individually. Approval is not automatic, and unused subscription time is not automatically refundable unless applicable law requires otherwise.
Processing
Approved refunds are sent through Stripe to the original payment method. Your bank or card provider controls how long the credit takes to appear.
Your legal rights
Nothing on this page limits cancellation or refund rights that cannot be excluded under the law that applies to you.